1 reviews | Active since Oct 2015
BAD Service
It is sadness I write the E-mail, there was ***** on my account and I immediately called the call centre, to get my card stopped and to report the transaction that was not authorised by me. I spoke with the first consultant who introduced himself and I gave my details to him while busy with that he couldn’t hear me but I could hear him from the back ground chatting. I than immediately hung up and called again and I spoke with some else who stopped my card. On Thursday went to the branch at Randfontein, was helped by Agnes who was never professional and helpful. She charge me for new card replacement on what ground I was never advised off that. Never gave concern for new card replacement. There was a statement charge fee which I never requested for nor issued to me. She advised me that its end of the month call centre takes long to answer, as they were knocking off she promised to call, the call centre tomorrow and get back to me. On the 03/07/2020 following day in the afternoon I than called the branch to follow up she advised the branch is closed due to Covid-19 which made no sense to me as she answered my call. On the 04/07/2020 Went to the branch at protea glen were I was help with opening the case. And was issued with ref number. When I querried the card replacement and the statement fee she said she doesn’t know anything about that I should speak to Agnes for that. Was advised of 4 to 7 business with the *****. Which if the mentioned people could have been helpful I could getting feedback Thursday now I have to wait long, This the above complain I wrote to Capitec complains department, no one has not got back to me and got a call with my query was advised that I withdraw the money because the Atm how original card and pin was used which is something I understand that my card might have been counterfeited. The consultant was so adamant that I used the card I than asked for proof that I personally used the card. The only thing they promised was confirmation of original card and pin use. The lady i spoke to did even try to put try to understand my situation she just keep on saying i should speak to the obdmas. I have delt with Capitec from the begging its has never been a jolly ride (business) with them My only wish is for capitec to provide with the image or video of the person that withdraw my money if they can than return my money.
Regards Prince
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
hope you guys are well, just spoke with Tanya De kleek who was not so helpful with my complain. I know things might have not favored me with my complain. Tanya called me with (bad intentions) an attitude that iI won’t tell her a thing I just have to listen to her she was talking over me as if she is the one who’s is frustrated . She was not even willing to understand my frustration she kept on talking I had to beg her to listen to me.
When I treid to understand why was I charge for the card. She than advised it was because of my claim was declined and I was only charge even before the claim was logged.
She kept on advising me to speak to the ombudsman with my complain as there is nothing she can do. I than suggested to return the card as it is the assets and close the account she didn’t have no problem with that. When I asked for something documented so I can complain to the ombudsman she refused to help me.
My wish at the current moment is to return their card and be reimbursed my money, as I was never advised that ill be charge for the new card as it was my fault that I lost money on my account.
Hopefully if they can be someone who can help with account close as from the 01/08/2020 as am still waiting for funds on that account. Cant visit the branch with this pandamic we facing at the moment.
hope you guys are well, just spoke with Tanya De kleek who was not so helpful with my complain. I know things might have not favored me with my complain. Tanya called me with (bad intentions) an attitude that iI won’t tell her a thing I just have to listen to her she was talking over me as if she is the one who’s is frustrated . She was not even willing to understand my frustration she kept on talking I had to beg her to listen to me.
When I treid to understand why was I charge for the card. She than advised it was because of my claim was declined and I was only charge even before the claim was logged.
She kept on advising me to speak to the ombudsman with my complain as there is nothing she can do. I than suggested to return the card as it is the assets and close the account she didn’t have no problem with that. When I asked for something documented so I can complain to the ombudsman she refused to help me.
My wish at the current moment is to return their card and be reimbursed my money, as I was never advised that ill be charge for the new card as it was my fault that I lost money on my account.
Hopefully if they can be someone who can help with account close as from the 01/08/2020 as am still waiting for funds on that account. Cant visit the branch with this pandamic we facing at the moment.