BAD SERVICE

kindly note there was an international online purchased that was made from my account to Apple.com iTunes on the 28 July 2021,the amount is R2090.00 which I don't understand how because my daily limit are set to 00.00 and secondly according to my understanding online purchase need to be confirmed on the app and currently I'm not using a smart phone. I visited Capitec in Bloed mall to Get answers, I was assisted by Debby but she failed to provide answers to me later on she called the manager (Tumelo) she also failed to answer my question that how did the process goes through while I don't own an apple phone, my daily limit for online purchase its 00 and lastly I didn't confirm the purchase. I also ask them should i believe that my money is safe with Capitec while such things happen. I spend 3 hours in the branch but my matter was not resolved when I left.