Bad service

Good day. I do not where to even begin with capitec on the 21st and 22nd may 2021 i have spend almost the whole day with them on the phone with regard to reversal of debit order.

On the 21st I spoke a guy called peter/steve who is a team leader who verified my account and confirmed that payment arrangement was made and the will reverse the money that they debited. Initially they have debited R7870.79 and R7450.33 instead of the arranged amount of R2800.

They informed me that their turnaround time is 24hours, i knew this will cause problems as already some debit orders were bound to bounce should i not receive that money. Capitec didnt stick to their turn around time. I had to then call again were the agent said the team leader i spoke to is not around,and has made a note on their system that i have to send them bank statement to determine affordability.

My question is,how will they determine affordability after i had made arrangement with them for 3months,were they not supposed to ask for bank statement on from the onset? I will they determine some of the living expenses that do not appear on the statement? I had made arrangement seeing that i cannot afford.

I then requested to speak to another team leader where the agent informed me that she was transferring the call,i waited on the phone for 30minutes long to speak to Team leader,furthermore i was not assisted as they hanged up the phone.

I called to also request capitec to send me sms with the email address of where i should send my statement. I was driving at the time, the agent told me they do not have that functionality and just read out the email and said its upto me to remember which i found it very rude.

Capitec only returned R7870.79 in which they were supposed to return R12521.32.

This is not to say that my account is not on arreas but requesting capitec to stick to arrangement made in the month of April 2021. This has affected me badly i do not want to lie.

I hope to get quickest assistant as possible