Bad service

I went to capitec last week wednesday to cancel my stop order because i have a problem at home which was emergency.. i mean i needed the money urgently... i cancel and told me the money will be fine within 24hours.. only to found out my account was still fixed so i had to go back to the bank again to make the account flexible.. okey i went to the bank again got assisted and the accounts were fine.... i had to tranfer the money to someone but then the money wasnt appearing anymone...i called the customer care line and they told me there was never money in my account and i should wait " it could be network" so they said.. till this day im still waiting and i want to use the money as i said its "an emergency " im crossed