Bad service

I’m very disappointed with the level of service I received from Capitec.What the hell is going on regarding ref ***3. It been 8 days no solution???????capitec took my whole salary how am I suppose to feed my family pay for rent my bills. Every day they promise me the money will be in my account till today I received nothing. I don’t have transport money to go to work. My family is hungry I’m the bread winner. Yesterday Zama from Cape Town Capitec called me promised me my money will be back in my account I waited whole day still nothing. I’m going to report Capitec to bank ombudsman. This theft this is my money. I need my money now. I can’t wait anymore. Once I received my money I’m closing this account I can’t deal with such horrible service.