Bad Service Delivery from Service Admin

I am a Capitec Bank client for many years now and never have I been so disappointed in their service. I was put on unpaid keave as a result of Covid 19 pandemic this year and on several occasions have I tried making payment arrangements for my credit card, loan and funeral policy with the bank.

I was contacted by an Agent Jolene Pieters, to make arrangements for my loan, this was done, then I made arrangements for my credit card, this was done but with disastrous effects. Now that I will start to pay my credit card (full instalment as of 25 Aug), I have to repay almost double because of the arrangement, and this was not explained to me in detail.

I also called to make arrangements for my funeral policy, was told my policy can be put on premium hold, now they are demanding all the outstanding premiums that was missed.

I have sent several complaints in via email to Capitec Bank, received a response sms from Simeon from Service Admin on 13 Jul 2020, but have heard nothing since. Nobody is trying to contact me to sort out the problem. I am not always available on my phone, thus I requested that all my financial affairs (credit card, personal loan and funeral policy) be discussed with my wife and they have made a note on the account, but everytime an agent calls, they refuse to speak to my wife, and this infuriating!!!!!

Please contact me or wife to discuss this matter a.s.a.p as I am so fed up with Capitec Bank and their bad service.

My wifes contact number is *** or ***.