Bad service!!

To whom it may concern

I don’t normally complain I like to give compliments where it is due. I have been a client with Capitec for over 30 years. My credit score is exceptional, I have never been black listed under debt review or handed over. But apparently being a good client for so many years is still not good enough for them. I keep on getting messages from Capitec saying that I qualify for a personal loan or over draft. Despite this I have app**** for a personal loan or overdraft recently but my application was denied, because I am a commission earner, even though I am full time employed with bulk payments that is much more as than the average salary earner. You see all these adds saying “Black listed clients welcome” but yet if you are a good client with a good credit score you deny giving them a loan just because they are commission earned. Why should a commission earner be de********ized against a salary earner? I get a minimum salary of about R25,000 many month it is even more. You should think that your own bank will help you because of your good record and long service. I must say I am very disappointed in Capitec. I submitted the same bank statements and pay slips to Absa and within the same day they approved a loan for me and I did not even bank with them. I can only compliment Absa on their good, efficient and prompt service.

Your sincerely J.Engelbrecht