Bad service

Capitec took two debit orders from my savings account on the 23rd of June 2023 and my salary only gets paid on the 25th of every month. Then this morning on the 24th when I went into the banking app it says my access account is paused because one or two of my accounts are in arrears. It only shows in arrears because because the tried to take before the salary was into the account. No it shows on my record that I am a bad payer after this account was never in arrear for more than 5 years and I had a good credit score.