Bad service

Hello,My account was blocked in 2019.I did consult the consultant but no luck so I decided to let it go like that.There were no transactions allowed in that account,After that my account was closed, now My cousin deposited money in that account without consulting me not knowing that Am no longer using Capitec.The bank accepted the money, I just received the notification then she called after.Now I can't access it.They already deducted the charges for all these months from January 2019 until now. How can they open the accounts for deposits but can't access the withdrawals? How can I access my account bcz now Am being charged of the account that Am not using it. My Number is *** Zukiswa Ntezo.