Bad service

I am writing this with a heavy heart and disappointment. Back in 2023 October my account was blocked due to suspension of ***** and I did not commit such.

My partner transfered 12k into my account because he lost his card and needed cash quickly to buy second hand furniture. A day later my account was blocked, I went to capitec and was told to make an affidavit and I did so and even a mile beyond to get my partner to make an affidavit and provide proof of payment for this specific transaction. I submitted all those documents to the provided email address (***) and I never got a response. Few days ago I sent an email to the client care email and was referred to the forensic email again and still never got a response.

What I do not understand and will never do is the fact that my account was blocked and that of the person admitting to send me money and provide the proof is still active from the day of the transaction to date.

Capitec is the worst bank ever and they will surely frustrate you.