Bad service

Item: Capitec Bank
Rating: 1
Author: Nelly S

bad service at Capitec i went to the branch to get helped in regards to the fixed deposit that i have with them, things got worse when i was charged R1350. JUST TO enquire and change my interest not to go to my saving account but reinvest them, the consultant that assisted me made it worse by changing my Multiple deposit to a single deposit i went to the branch again i was told i needed to pay more money for the mistake that they in competed consultant made. I am going to take all my money and closed my account I AM UN HAPPY WITH THE SERVICE

Ms Sindane ***

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

27 Feb 2021, 08:33

Good day Nelly

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply27 Feb 2021, 08:33

Official

Capitec Bank's replyOfficial

10 Mar 2021, 13:15

Good day Nelly

As per our conversation via the telephone earlier today, I trust the matter is now resolved.

Kind regards
Capitec Bank

Capitec Bank's reply10 Mar 2021, 13:15

Official

Good day Nelly

As per our conversation via the telephone earlier today, I trust the matter is now resolved.

Kind regards
Capitec Bank