Bad service

On the 26th of April 2022 I made a withdrawal at Capitec ATM with a Capitec card but did not get the money I asked for I then went to the next ATM(Capitec still) and received it this time. I later realised that both the withdrawals went off my account, I couldn't go the branch on the day because they had closed off for the day but when I reported the next day I was told that my claim was declined because I had taken the money. The machine did not give me my money because even before I went to the next ATM I waited for some time to see if I would get my money. What angers me even more is that it is as if Capitec is labeling me as a ****, why would I withdraw the same amount twice on the same day. Please fix your machines and refund my money.