BAD SERVICE

Dear Capitec

Your deceased estates department is in total disarray. Especially with Staff working remotely. They place you on hold for 20 minutes or more, while their children are screaming in the background. The line is terrible and we are politely told that that matter is being dealt with.

Our correspondence was transmitted on the 08th of January 2021- despite numerous calls and follow-up emails the matter was only attended to on the 15th of February 2021, a month after the fact.

Now, you are allegedly waiting for Master to verify the letter of executorship????? The estate has expenses to pay and this is wholly unacceptable.

Your service delivery is poor, your call centre agents are *********** because while they work remotely there is no management control.

GET YOUR ACT TOGETHER PLEASE ESPECIALLY DURING A TIME LIK THIS WHERE PEOPLE ARE DEPENDING ON EFFICIENT SERVICES.