BAD SERVICE

On 24 October 2024, I received a prescription letter of a loan account which has prescribed. Up to this day Capitec has failed to update their system. This account is still showing as active and "handed over", and shows that the debit order will be processed on 24th of February 2025. How is it that in the last few months they haven't updated their system. I contacted the contact centre and was transferred to pillar and post with no assitance. I need urgent intervention. It's not fair that I have to run around and not being assisted.