Bad service

My account was frozen,because of 1 individual that bought dollars from my back office ,we were involved in a pyramid scheme call Qzet asset management,all members of Qz lost money from the platform, so the person that bought dollars from my back office her account was blocked,now they are freezing our accounts without letting us know and there is no case that was opened at the police station, they just froze our accounts nje just like that,I submitted all the documents they wanted at the bank but still my account is frozen,how are we going to pay rents this month??People are not safe with capitec and if my account is not sorted by today I'm going to the paper's I can't do this anymore.