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Pulane M
1 reviews | Active since Jul 2019
07 Jul 2020, 09:52
Bad service
Am so annoyed with capitec bank i have a loan with them, they sent me an email extending my repayments with 12 months without consulting with me, I've called them they dont pick up calls, always holding this ibe been doing from last Thursday and I've sent emails they dont get back to me..
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Replies (2)
Capitec Bank's replyOfficial
07 Jul 2020, 11:23Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply07 Jul 2020, 11:23
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
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Pulane M's updateReviewer Update
07 Jul 2020, 11:29Already 6 days waiting for response, so your turnn around time is 11 days, to just respond to a query. That is bit good enough
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Pulane M's update07 Jul 2020, 11:29
Reviewer Update
Already 6 days waiting for response, so your turnn around time is 11 days, to just respond to a query. That is bit good enough