Bad service

Am struggling to assess my funds in my Account because they are saying that my account is blocked because someone send money to my account and they think is *****. My son was transferring to save for school every fortnight and I also had my saving. They asked my son to provide proof of transfer and me to give them my 3 salary slip as proof of income and ask the guy who send me money to provide affidavit but there is no progress since 02 May 2024. The Manager at Capitec Marapong was not patient with me and she was always giving me attitude when I visit the branch. She kept on asking me where did I receive the money from with attitude and I explained to her that it was from my son and the guy was paying me back. They were not giving me feedback everytime I will go to branch and wait for 4 hours and after she will tell me that there is nothing she can do I must call Forensic or go to the lawyers.I just want the money in the account to take my son to school that's all. I wanted assistant from them as am their clients. I was going to the branch everytime I get and they will just tell me to sit down,and they will tell me that there is nothing they can do.why didn't they call me for feedback than waiting for me to come to them. I once went to Lephalale Mall and they said there is nothing they can do i must go back to Marapong Capitec. The coloured guy took my number and my manager's number but he never called us.