PN
Palesa N
1 reviews | Active since Mar 2019
26 Apr 2024, 12:26
Bad service.
I am stressed regarding a transaction that I have no idea what's happening with. I made a payment yesterday of R265 using the Mr price app. The amount was deducted twice. One was reversed and the other amount went through. But this is not reflecting on my Mr price account. I called Capitec and Mr price, I was told to wait 24 hours and I did. The payment is still not showing. This will mess up my credit score because the payment is due. The service is really bad and I just want my money so I can make the payment again. This is really appalling.
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Replies (2)
Capitec Bank's replyOfficial
26 Apr 2024, 14:08Good day Palesa.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply26 Apr 2024, 14:08
Official
Good day Palesa.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
PN
Palesa N's updateReviewer Update
26 Apr 2024, 14:43Please. I just checked my other accounts,the payments are also not reflecting. Payments are just pending . What is really happening? My score is going to be messed up because of this . I need assistance honestly.
PN
Palesa N's update26 Apr 2024, 14:43
Reviewer Update
Please. I just checked my other accounts,the payments are also not reflecting. Payments are just pending . What is really happening? My score is going to be messed up because of this . I need assistance honestly.