Bad service, Continuation of ***** and CAPITEC BACK IS so unrealiable!!!!

I once purchase a flight ticket In November 2019 from Kulula which I fully paid for at that time but in June 2020 I got a notification of a similar transactions which I did not authorise, went to the bank to request for help they told me to stop the old card and open a new one which I did and since I've been keeping my online limit at R0. This morning I woke up to a notification of the same transaction and they took my money again R1075.61, this is the second time and this time on the new card I called kulula they say no transaction is showing on their side, called Capitec around 6am this morning up until now no one has gotten back to me. I am a student in cape Town currently stuck at res I can't travel back home (Mpumalanga) because they took my money and my permit to stay at res has expired the school is going to kick me out where will I go.. all I want is the bank to pay back my money so I can travel back home, I never authorized any transaction how would they allow this to happen again for the second time... Capitec must deal with the ***** it's too much now I owe them nothing I want my money back TODAY!!!