Bad service/ consultants are customer avoiding!!

I always choose shoprite park Parow branch as choice if I need inbranch assistance.As I always get amazing service from everyone at that branch.They all know me by face and name and is always friendly and helpful.However I went in on the 28.01.2016 to enquire about new credit facility that replaces the multi loan as I received sms to advise that this multi loan will fall away completely. I was assisted by anoeska who then did all the checks however my work place takes up to 48 hours to do employment confirmation. Anoeska advised me she would email them and get back to me. Two days later nothing has happened. I then went on Saturday 30 January 16 to my closest branch which is N1 city andwas assisted by Lloyed who then contacts Anoeska as she was supposed to send the email off to my company toconfirm employment.anoeska advised she has not received any response. Lloyd then advised her to forward the mail to himself so he could follow up , Lloyd also continued to check if I would qualify for this facility I qualified for R1 200 but however employment confirmation was needed.I have heard nothing back yet I called Anoeska todayshe told me I don't qualify and to go to another branch.