Bad Service / Client Liason

I went to Capitec Southgate today to see if I could be linked to Internet banking. The Indian guys said he could put an app on my cell phone but I asked he he could put it on laptop. He said I would need a ****le and would cost me for the ****le. As usual you must pay for everything but anyway I couldn't use my cell phone as I didn't have enough space on it. I told the guy there are some programmer I don't use which he can delete. I mentioned Utube as I don't use kit. I did mention to him I only use Whatsapp and use my phone for calls. I assumed he new what he was doing. He didnt confirm with me what can be deleted and all i seen he just deleting stuff off my phone. When I got home I realized I cannot type message on the cell phone and couldn't understand what was going and then realized what has happened. What an inconvenience as I stay in Vereeniging and now I have to not only waste Diesel but take time off work to go back to Southgate to have this sorted. I am quite livid u think you trust someone at the bank.