Bad service

When it comes to a bank that does not care, Capitec excels. About two months ago, I had an incident where I withdrew money from a Standard Bank ATM and some the money got stuck in the machine. I called Standard Bank and they said that my bank must call them to sort this out for me. I called Capitec an explained everything and they said that the case has been logged, this was two months back. I have been calling to follow up and I have been hearing nothing but stories. Surely it does not take two months to sort out something like this. The last time I called was last week and the guy that helped me said he could not see this case on the system but initially when I called, I was told that the case was logged. Capitec does not care, you have CHASE them to help you, yet you are a client. This is really the last straw for me. To this day, I have no feedback and the case has still been sorted out.