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Palesa M
1 reviews | Active since May 2012
04 May 2026, 18:14
Bad service
This is not for the physical bank. It's for Capitec Client Care. I called today. I was assisted by a lady called Tebogo, who refused to give me her surname. She was so uninterested in what I wanted to say; she was impatient and made me feel like I had to beg to be assisted. It actually felt like she hates her job. It was such a bad experience to sit on the call.
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Capitec Bank's replyOfficial
04 May 2026, 21:21Good day Palesa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 May 2026, 21:21
Official
Good day Palesa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Palesa M's updateReviewer Update
05 May 2026, 13:54Thank you Capitec. When the company does good, we need to mention that too. Update: I got a call from Capitec about my complaint. Also, regarding my initial issue, which made me call in the first place, that was also resolved within 48 hours. So I really appreciate that you are listening. Thank you so much.
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Palesa M's update05 May 2026, 13:54
Reviewer Update
Thank you Capitec. When the company does good, we need to mention that too. Update: I got a call from Capitec about my complaint. Also, regarding my initial issue, which made me call in the first place, that was also resolved within 48 hours. So I really appreciate that you are listening. Thank you so much.