BAD SERVICE CAPITED

Since 24 December 2025, after I have received a lump sum of money after the passing of my husband, I have had nothing but struggles and bad service from Capitec. A hold was put on the funds, and suddenly Capitec saw my account as a business account. I went into the bank, and was instructed to send a mail to *** Since then I have got a papertrail of emails, visits to the bank and phonecalls to the bank. The feedback varied from the account needs to be Ficad to recently that my account will be close ons 24 January 2026 and I need no transfer my funds. I have done EERYTHING that the bank wanted in the meantime. Some consultants could not even pick up some of the problems listed. It seems that the bank itself does not even know where the problems they are talking about comes fom. Everytime a consultant seems to be helping me, just for the problem to occur again. THIS IS A PERSONAL ACCOUNT. I HAVE NEVER OWENED A BUSINESS. I HAVE SUBMITTED ALL THE PROOF I WAS ASKED TO. Why can this problem not be resolved by Capitec? If I have to close this account I will surely break all my ties with a bank that cannot even answer why they want to close my account. THIS IS UNEXCEPTABLLE!!! (I have got an endless papertrail of emails sent back and forth).