1 reviews | Active since Aug 2015
Bad Service Capitec Wonder Park Mall- 7 months waiting for loan outcome!!
In November last year I app**** for a loan with Capitec to buy a vehicle. To date 6 months later I still have not received any feedback or an outcome. This is despite sending them several e-mails, constantly going back and forth to issue them with supporting documentation, furnishing them with all the paper work they requested, and eventually personally speaking to the branch manager Prudence at Pretoria North in North Park mall.
If anything, the branch manager seemed uninterested and indifferent to helping me despite explaining to her how long I have waited for feedback on the feedback of my application.
Instead all they managed to do was make me open an account with them and cajole me into banking with them under the guise of processing my loan application . But when it came to the real reason I had approached them to begin with, which is the loan application, I simply got no feedback, neither could they afford me the curtesy of a simple Yes, or a No so that I know whether to start approaching other financial institutions.
When you send them e-mails, they boldly proclaim they did not receive them, either there is something wrong with their server or they are just blatantly dishonest. Either way 7 months to wait for the outcome of a loan application is unacceptable.!!
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction..
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction..
Complaint Management
Capitec Bank
You are a terrible disappointment. Instead of rectifying the above I was asked to come back to the Pretoria North branch and resubmit all my information for the upteenth time.
Afterwards, I was informed I was not eligible for a loan due to the fact that my employer is newly loaded and that I usea passport so they could not take the risk. This is despite the fact that my credit record was in order, I have a valid permit, and that the company I work for has been paying in my salary since 2017. In addition , i had been previously asked to furnish Capitec with a letter to prove that the company I work for is a subsidiary of a bigger company that has been in existence for ages, which I did to no avail. Not being able to get a loan due to the banks inability to trust my employers financial stability seems ridiculous to put it kindly.
This whole exercise has been a monumental waste of time for me, and a ********** exercise by Capitec to get me to open a bank account, and yet they clearly had no intention of providing the services or benefits that come with banking with them. I feel sorry for the branch manager JD who had to put up with my irritation and anger due to no fault of his own.
As I mentioned to him, I will proceed with closing the account I was hood winked into opening and will be more than glad to tell anyone who will listen of my dismal experience with Capitec.
You are a terrible disappointment. Instead of rectifying the above I was asked to come back to the Pretoria North branch and resubmit all my information for the upteenth time.
Afterwards, I was informed I was not eligible for a loan due to the fact that my employer is newly loaded and that I usea passport so they could not take the risk. This is despite the fact that my credit record was in order, I have a valid permit, and that the company I work for has been paying in my salary since 2017. In addition , i had been previously asked to furnish Capitec with a letter to prove that the company I work for is a subsidiary of a bigger company that has been in existence for ages, which I did to no avail. Not being able to get a loan due to the banks inability to trust my employers financial stability seems ridiculous to put it kindly.
This whole exercise has been a monumental waste of time for me, and a ********** exercise by Capitec to get me to open a bank account, and yet they clearly had no intention of providing the services or benefits that come with banking with them. I feel sorry for the branch manager JD who had to put up with my irritation and anger due to no fault of his own.
As I mentioned to him, I will proceed with closing the account I was hood winked into opening and will be more than glad to tell anyone who will listen of my dismal experience with Capitec.