Bad service Capitec Vincent East London

Tried to open bank account for small transactions, have multiple accounts with other back seeing if it measures up to the hype. Super bad experience, staff seems happy for not wanting to help could not give reason why ID was unacceptable because some light damage to left hand side of ID. Right side with photo and details was in very good condition. Insinuations of suspected ***** and racial profiling was done also. No evidence why it was not acceptable was given by Branch Manager and client service employee at Vincent Capitec East London.