Bad service Capitec morning glen

I am so disappointed with capitac, i got an sms yesterday stating that i am owing my monthly installment (loan) for September. I called the contact center they advised me that they are experiencing issues regarding debit other banks, no sms was sent to us as clients, then i was advised to go to the branch to make a direct payment.

I then rushed to capitac Morning Glen, the gentleman by the name of Branden checked my status and confirmed i am on arrears, he then contacted the contact center and they confirned i can withraw the money from my bank then make a direct payment. I then went and withraw the cash and come back to make the payment, that's when i met a rude guy by the name of Sfiso, the gentleman told me straight that he cannot help me because i took my loan online, and further stating that capitac online and branches are not the same thing.

As a client i felt that the gentleman didn't care about my frustrations, i loved capitac i was also thinking of switching my accounts and debit orders to capitac as i was discussing it with Branden, but then after the treatment by Sfiso i was convinced it was a bad idea.

Please train your stuff on how to communicate with the clients