Bad Service Capitec

I am Writing this review on behalf of my mother Maria Laubscher, last month debit orders went off on my mothers account from Finchoice which se disputed, i assited my mother and phoned customer service for assistance to have the debit orders reversed, i was notified that we must go to the branch as they cant do it over the phone, my mother has suffered a stroke she cant use her right hand to write and she can not speak or pronounce properly, we went to tge branch in Nigel and was assisted, the consultant told me, this is a debicheck debit order of which there is two going off on a set date, i asked the consultant to please remove the debichecks as my mother is no longer responsible for it, this month to our surprise the same debicheck debit orders went off again, again i manafed to get my mother to the bank with her struggeling to walk, i was informed that the debichecks she cant cancel it ? I want to know why ? Why can my mother not be assisted ? Its her money afterall and she is ill, i do not believe for once that a debit order cannot be removed, not causing a scene we left the bank, i am not happy with the treatment we received at all, surely my motger has the right to cancel any activity she does not want on her bank account, if this matter cannot or will not be resolved i will have my mother close her account and take her to another bank to open an account. Please assist. Thank you Jenson Laubscher