Bad Service Capitec Bank - Unauthorized Debit Orders

Good Day

More than a week ago ive requested help with unauthorized debit orders that were deducted. This resulted in myself and my family losing our home as a lack of assistance. As per emails sent i was told by customer care to send them the dates amounts and reference numbers so that this can be dealt with. I WANT MY MONEY BACK IN MY ACCOUNT. Again this morning i get a email saying i must go to the branch. Ive been there and i was told they cant help. Here are the reference numbers and dates and amounts that needs to be reversed:

19 June 2018 - INMARLIN00035EE ********** 11 R3115.04

19 June 2018 - INMARLIN0035D6 ********** 05 R9413.57

19 June 2018 - NPGMT10 ********** 00001OF181231 R3297.33

This is the first time since ive been with capitec that you refuse to assist. My family is without a home. I want my money back. I have a good mind in closing my account and moving to a bank that actualy will help me in the future.

Yolande De Wet