FO
Frank O
1 reviews | Active since Jul 2019
01 Jul 2019, 16:36
Bad service Capitec Bank Mosselbay Mall
The service at the Mosselbay Mall is disgusting.It is now the 3rd month in a row that there is no money available at the ATM's over month end.You have to withdraw money from other Bank's ATM's and go back to the branch and then wait in a long queue to make a deposit. There is absolute no planning or management to say the least.
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Replies (2)
Capitec Bank's replyOfficial
02 Jul 2019, 11:59Please accept my sincere apology for the frustration you experienced as result of this incident.
Complant Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complant Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jul 2019, 11:59
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complant Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complant Management will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
02 Aug 2019, 10:52Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply02 Aug 2019, 10:52
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank