Bad service capitec bank

So we all have been home for covid not anyone's fault of course but basically unemployed for three months I phine to make a arrangement for my loan which they sort of just extended the loan and made the payment higher then I call them yesterday since I changed to them actually as a bank telling them to set the loan repayment for the.firdr of the month and well it goes off today they give me a amount and they end up taking g more than they should so I call in again spoke to a consultant by the collections department by the name of jenifer who was extremely rude so far the rudest bunch of people working in customer care at capitec bank did not resolve my problem and waiting on management to call me back