Bad service capitec

<p>This doesnt even deserve a star, Im completely frustrated with the bad service I received from capitec bank, I recently paid my loan and sent them proof of payment and requested a paid up letter , no one called me... I've been calling them and they don't seem bothered to help, today I spoke to they consultant thiwo over the phone after holding for 20mins he said he couldn't help with paid up letter, I'm really annoyed </p>