Bad service, cant settle something for a whole year long

I had a loan at Capitec Bank, that went in arrears because I didnt had money at that moment to pay them, they gave me over to the attorneys, and I sold my bakkie last year july to sort the amount and paid it last year 30 july 2018 in full, I went to fnb June to get a personal loan to buy a bakkie to manage to get some income, and fnb rejected my loan because of Capitec that havnt settled the account yet, and I am really struggling to get this sorted out, one must wait for another everytime, and my life is going backwards every month, because I cant do anything and my name is in the red just because of this situation that they couldve sorted when I paid the account in full, can someone please help me to get this sorted because its now very annoying