MB
Mary B
1 reviews | Active since Jan 2014
08 Dec 2020, 11:38
Bad service
I requested a letter and the year on the letter was 20015 instead of 2015, when I called into the call centre and informed them of the error they made, the person (Simone) laughed, said it will take 48 hours to fix and dropped the call.
Yesterday when I spoke to Joe, he was so rude and had a very bad attitude. I honestly cant believe the type I am receiving from Capitec. Is there no customer service left?
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Capitec Bank's replyOfficial
08 Dec 2020, 13:32I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Dec 2020, 13:32
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank