Bad service

It’s really sad to be to be served by an friendly face at capitec bank at festival mall , from the guy at the door to to the consultant who helped me her name is Sakhile never even said Hello she just looked at me , I just told her what help I needed never asked me questions I had to confirm things she was suppose to ask me , I couldn’t even hear her voice I had to keep on saying sorry for her to raise her voice yhooooo what a horrible service I never had such at capitec because bank consultant I normally happy with a smile and happy to assist not not branch ,