Bad service

Assistance in a case that was already send the 27th. No reply
And again sending a mail after I already did request the dste case number and affidavit again. I have the mails as well.as the watsup messages. I phoned your ***** department. But unfortunately after I gave them the ref number they can't assist me. Absa on the other hand immediately help me. Freeze the account of the **** person. Give a ref number and immediately start the investigation process. Update me. While capitec dont do anything. Empty promises. I dont think your ***** department is competent. I would.rather suggest that people stay away from capitec. You won't get any proper assistance

I just received the most un respectfully e mail from Mamello Likotsi. It's actually a mail to handle my case in dishonesty taken the bank laws in consideration. To tell me go to the Ombudsman and let him resolve my issue. I request the information from absa bank that Capitec received and the process of the investigation. So this lady refuses to give it to me as I have a lawfully right to it. I can publish all correspondence here so everyone can see how this person treads clients as we are trash

Good day Mr Allen As previously communicated, it’s your right to take the matter further , as Ombudsman details has been provided via email for you to be ale to take the matter further. Absa won’t provide any more information besides the one we provided to you hence we sent you the Ombudsman details. On our side the matter has been concluded , You willingly gave us a payment instruction which we comp**** with by transferring the above amount to the account number you provided. Given the circumstances, we regret to say that you did not fulfil your duty to exercise reasonable care when effecting payments. This is therefore a civil matter, and your claim is against the holder of the account number in question (beneficiary) for unjustified enrichment. You may institute legal proceedings through the Small Claims Court. I would like to inform you that the Bank can only divulge particulars relating to the beneficiary upon receipt of a subpoena in terms of section 205 of the ******** Procedure Act. Kind regards Mamello Likotsi
Complaint Management Officer
Complaint Services

T +***0 M +***9

Sadly to say it's the view of Capitec. They way they handle clients. As you can read they just close the case. No matter if the client was maby on the road traveling. If any one want to see my communication with them. I will send it any time. The threat in the way they say take the matter to the Ombudsman the moment I request the investigation process from absa..
I have proof of everything.
My advice think before you deal with Capitec.

This is really unprofessional how capitec handle the situation. I dont think they have a proper answer as they just dissappear and close the case. Think twice before you open a account or deal with them in any way. I submitted to the Ombudsman as they requested me to do. Keep looking here for the update