AM
Annie M
1 reviews | Active since Mar 2018
18 Sept 2020, 14:58
Bad service
Never received such bad service. I complained at hello Peter on Saturday and was called that they are investigating the ***** that happened in my moms account. They later called her to tell her she wont be refunded but they refuse to give me a letter showing us as to why our complain was thrown out like we are nothing. My surprise is that they told my mom that the culprits account was frozen pending the investigation now they saying the hold is removed and the culprit took the money. We suspect internal ***** here. Bulelani kula from the complaint management said she will get back to us. We still waiting. We are so frustrated because she uses that pension money for her medication and her well being. Now my 70 year old mother is stressed n sick
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Replies (2)
Capitec Bank's replyOfficial
20 Sept 2020, 09:13Please accept my sincere apology for the frustration you experienced as result of this incident.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 Sept 2020, 09:13
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
AM
Annie M's updateReviewer Update
20 Sept 2020, 18:41My 70 year old mothers personal details where hacked into and all her pension fund and money was transferred on several occasions from her bank account including her savings. She realized it when she was no longer getting bank notifications. Noticing a series of abnormal transfares of sizeable amounts on her bamk statement we requested for services of the bamkimg staff. We showed them how we simply managed to see the names of the individuals in a town far away the same ones we were informed they bank would investigate. To my surprise just after my first complaint theybsimply called my mother amd told her that they will not pay her and there was no case. I was shocked to see that the information we gave the consultant and what was written on the report is inconsistent. The report had a very small amount and stated that it was saying she lost her phone. And that was the reason for not investigating. She has her phone to date and the response they put on this platform was window dressing. They did not open a case with the police her bank statement has lots of irregular activity on her account that they turned a blind eye towards and rather turned us away from a syndicate of identity theft or some ********** syndicate conducting irregular transactions on accounts of needy and vulnerable people in the hands of rather not protecting and investigating consumer complaints and protecting depositors funds.
AM
Annie M's update20 Sept 2020, 18:41
Reviewer Update
My 70 year old mothers personal details where hacked into and all her pension fund and money was transferred on several occasions from her bank account including her savings. She realized it when she was no longer getting bank notifications. Noticing a series of abnormal transfares of sizeable amounts on her bamk statement we requested for services of the bamkimg staff. We showed them how we simply managed to see the names of the individuals in a town far away the same ones we were informed they bank would investigate. To my surprise just after my first complaint theybsimply called my mother amd told her that they will not pay her and there was no case. I was shocked to see that the information we gave the consultant and what was written on the report is inconsistent. The report had a very small amount and stated that it was saying she lost her phone. And that was the reason for not investigating. She has her phone to date and the response they put on this platform was window dressing. They did not open a case with the police her bank statement has lots of irregular activity on her account that they turned a blind eye towards and rather turned us away from a syndicate of identity theft or some ********** syndicate conducting irregular transactions on accounts of needy and vulnerable people in the hands of rather not protecting and investigating consumer complaints and protecting depositors funds.