Bad Service

I had an funeral insurance from Capitec Bank since 2020. On 2023 I lost my job and I have been paying the insurance all along when I receive my from my hustle. I was behind with 2 months but I made sure that I was paying. On May I got a job that was supposed to start on June mid-month. I could not pay my funeral policy in May and it lapsed. In June I wanted to pay the months that were falling behind so that I could have the active insurance. I was issued with a new insurance and it is expensive than the previous. I sent emails and I did not get any answer.