SG
Siyabulela G
1 reviews | Active since Nov 2017
26 Aug 2024, 10:16
Bad service
Good day
My mom received an SMS that her policy with lapse within 15 she received this SMS on the 24 of August 2024 when she went to the branch at Colesberg she was told that it has lapsed and she told them that she only received an SMS this Saturday and it she went to the branch to pay she was told it has lapsed and she called your call centre and she was told that it has lapsed and when she told them SMS said 15 days the consultant told her that there’s nothing they can do and she was willing to go and pay and she only got the sms this Saturday
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Capitec Bank's replyOfficial
26 Aug 2024, 12:30Good day Siyabulela
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec Bank's reply26 Aug 2024, 12:30
Official
Good day Siyabulela
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards