Bad Service

On the 9th of December I made a purchase from Makro of R999 and R146.20 using my Capitec card, then on the 11th I got a message that I made the same purchases as above . Before I could visit my branch I got an sms on 12 December at 07H11AM which stated that there was double deduction on my account due to an error at STD Bank they are working with another bank to make sure that the money is paid back into my account as soon as possible. Then on the 12 December at 23H31 a refund of R146.20 was made into my account and another purchase of R999 was made. Yesterday the 13 December I called Capitec client service to make them aware that another purchase was made instead of a refund. I spoke to a lady by the name of Sanelisiwe Mthembu she told me that Capitec technicians are aware of that and the money will be refunded back into my account. To my surprise today when I call Capitec client service at 16h38 I spoke with Lindiwe she told me that I have to go to Makro to claim that money as the transection is no longer pending on their side they are unable to assist me