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Nombuso S

1 reviews | Active since Mar 2023

04 Mar 2023, 16:00

Bad Service by Capitec ****ty Bank

I bought my Powerball ticket with Capitec App and I won but to date they telling me I must contact Ithuba for my winnings but the ticket was purchase via their app and they charged me for the purchase, I’ve called them more than 4 times and guess what no one wants to pay not Capitec nor Ithuba it’s up and down

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Replies (3)
Capitec Bank
Capitec Bank's reply04 Mar 2023, 16:49
Official
Good day Nombuso 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 
NS
Nombuso S's update04 Mar 2023, 23:15
Reviewer Update
That will be good because this has been a 3 weeks query and I have been calling sending emails just for few rands but it costed me more to actually get this resolved, this shows is we good enough for your bank when you make money out of us but when you suppose to be paying back our dues it becomes very difficult.
Capitec Bank
Capitec Bank's reply05 Mar 2023, 06:17
Official
Good day Nombuso 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank