Bad service by Capitec bank

<p>i transferred money to a wrong account holder and reported it within 24hrs when I realized the intended account holder did not receive the money. I reported this to the bank by their customer care. I then emailed the complaint and went to the branch the following business day. It has been 7days I have not received any feedback from then Infact every time I call to follow up they give me a reference for the follow up and that is all I have been given by even the bank managers. This is totally unacceptable it's a large amount of money I am so disappointed at this incompetence and failure to deliver on such sensitive matters....myself and the client who wrongfully received the money are in constant communication and HE SAYS HE IS STILL WAITING FOR THE BANK TO CONFIRM THIS MATTER... I AM MORE THAN ANGRY