BAD SERVICE BY CAPITEC

I made an immediate payment of R14000 around 6:00 am to one of my family members ,who is my regular beneficiary. My beneficiary banks with FNB.The money went off my account and I was charged an immediate payment fee of R7.50 . Just before 8:00 am my beneficiary made e aware that was not ih his bank account. I panicked and called Capitec on 086 number right away. Capitec confirmed that the money was indeed deducted from my account and they would investigate the matter and come back me as it showed that the transaction was unsuccessful. I waited to hear from them and nobody called and my money was still missing. I then went to the branch in Beacon Bay. I was told the same thing after the lady who served me made a call. she suspected that there could be a problem with transaction from Capitec to FNB. I told her that was not the case because I made another transaction to my other beneficiary at FNB and the transaction was successful. I went back to to work and nobody called me. I called client services again and I was told they can confirm that funds went off my account but the transaction did not go through to my beneficiary's account. They said they were still trying to check what was going on. I explained that I desperately needed the money and my son was waiting for his money. They once more apologized for the inconvenience and said they were still investigating the matter. I called client services again and this time I asked them to please deposit the money back to my account if they say the transaction was unsuccessful. I couldn't understand why were they not then transferring the money back to my account if the transaction did not go through. I was charged for the transaction for the immediate payment that they have confirmed that it was unsuccessful. if the transaction was unsuccessful then what happened to my money? why is my family and I being inconvenienced for the technicalities that were not caused by me? it is payday and my son is stranded because of the technical glitches that have nothing to do with me. i am so very disappointed to be treated this way. i have been a client with Capitec for many, many years and this is the service that i am receiving from them. i still don't have my R14000 back. I am leaving Capitec and wish all the civil servants could leave this bank. i am so hurt , angry and disappointed. i just want my money back.