SB
Stiaan B
1 reviews | Active since Aug 2018
10 Nov 2020, 09:21
BAD SERVICE BECAUSE I AM WHITE.
Very unprofessional service they tell you that you qualify for a loan and to sent your bank statements and payslips then they dont come back to you maybe its because I am white and not black maybe they only help black people.Been a client for along time with them but they treat you like a dog.... Regards Christiaan Bester
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Capitec Bank's replyOfficial
10 Nov 2020, 11:18The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.I acknowledge your posting, and have referred it to Complaint Management for immediate attention. Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regardsCapitec Bank
Capitec Bank's reply10 Nov 2020, 11:18
Official
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.I acknowledge your posting, and have referred it to Complaint Management for immediate attention. Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regardsCapitec Bank