Bad service

Dear Capitec Bank Customer Service Team,

I am very disappointment and frustrated with the service I have received from Capitec Bank. Despite being a loyal customer, I have been experiencing issues with your mobile banking app since Monday (07/07/2025), which is not working as expected.

The app is not functioning properly, and I am unable to access my account or perform transactions. I have tried troubleshooting, but the issue persists. Furthermore, when I attempted to reach out to your customer service team, I found that the email address provided is invalid.

I am extremely dissatisfied with the lack of support and service I have received from Capitec Bank. As a customer, I expect a certain level of service, especially when it comes to critical issues like mobile banking. Do get back to me ASAP. ***