Bad service /bank!!!! ****

On the 20th of May 2022 I went to Protea glen mall capitec to request them to cancel a debit order. They suggested that they can't I should call the company that I have sign in with a debit order, which I did but the company does not respond instead it will put me on hold for more than 20 minutes!!!?! 24 may 2022 I received a call from capitec and did ask the consultant to cancel the debit order she too told me that she can't and now today it has taken the money from my account and doesn't give me an option to reverse neither cancel the debit. Which means I will continue losing money on Capitec watch??? I think now capitec no longer values me as they're client.