Bad service bad bank capitec

Hi I am so disappointed on the service I got from capitec and the consultants I transferred money to a wrong account I made a mistake with one digit everyone makes mistakes but I called capitec immediately didn't even wait for a second to pass by they kept on taking me from pillar to post like a fool I went to the branch after an hour still get any assistance they kept on giving me case numbers five of them and they kept telling about 7 working days I waited too long I'm fed up and I'm taking this up with banks ombudsman I want my money I need it its mine.. I would only compliment one consultant for great service and making efforts of calling LYNTON SOLOMONS from capitec Westgate