bad service

Hello peter help me Capitec has frozen my Account without doing a proper investigation ,I received a money from my daughter for her brother school fees on the 3rd of July and 10th July. I only find out that my account is not working when I try to buy electricity and withdraw money to go to the doctor and i went to the branch they said my Account is frozen and the consultant didnt want to assist me on how to fix my account she was rude.i want my account to be opened i use it to receive my grant and money from my daughter. #capitecmustfall #badservice rendered