Bad Service

Good Day,

I have made a Funeral claim for late brother Bafana Jikingqina ID number ***.

Capitec has reject my claim saying the policy lapsed in May, but after May 2019 they continued deducting the premium. But my Brother never canceled the policy, it was just that his salary was not fix on certain date and and he was using capitec as salary account. Capitec often deduct the money before the salary date.

My query is why did Capitec continue taking premiums after the policy lapsed after May as their said.

And according to their contract which I attached there is no waiting period for accident death as long as you paid a month before death. Which my brother did pay a month before his death.

When I asked these questions to them I was told I must contact ombudsman if I am not satisfied. Which i did 4 weeks ago but still no answer.

Kind Regards Ziluleke Jikingqina