Bad Service

Hi there I'm here to rate my terrible experience with Capitec Bank I had an on going back and forward experience where I purchase an item online with The outnet I then changed my mind and cancelled the purchase,the merchant did the refund on their side and Capitec bank says they did not receive any refund. Merchant gave me proof that the refund was done but Capitec can not give proof that there is no funds waiting to be approved.

This has caused so much inconvenience as I've been going to the branch countless times, they even made me destroy my card and issued me with a new one at R70 on me, someone from their head offices called me and gave me false hope that they were going to credit me within 24hrs after the 24hrs passed I went to the branch again and I called their head offices and they said I will get the refund in 45 days meaning I must wait until 16 January for a refund that was done on the 12th of November . I am very disappointed with the Bank